End users in the digital enterprise expect seamless application delivery anywhere, on any device, and consume services from both enterprise datacenters and public clouds, presenting new challenges to network and security management. InKnowTech’s advanced capabilities include device monitoring and management, LAN, WAN and wireless network optimization, load balancing, and more.
InKnowTech’s services ensure that your network & security management operations deliver the performance, availability and other SLAs that you desire, with complete accountability for outcomes and value delivered.
Service offerings
- LAN and WAN device monitoring and management, covering switches, routers, load balancers, and wireless network devices across all major brands
- Monitoring and management of security devices and applications such as VPN, firewalls, IDS, IPS and SIEM tools
- Voice and video conferencing infrastructure management, in both enterprise and contact center environments
Scope
- 24×7 Monitoring
- Incident Management
- Change Management
- Configuration Management
- Performance and Availability management
- Problem Management
- Routine run book administration, handling service requests and vendor coordination for AMC and support services
- Comprehensive reporting on availability, performance, incident management and other SLAs
Service Delivery
Service delivery models can include:
(Our service delivery models are flexible and tailor-made to meet any business requirements)
- Remote
- Onsite
- Oncall
- Hybrid
Pricing Model
Pricing models can include:
(Our pricing models are flexible and tailor-made to meet any business requirements)
- per device
- per incident/task
- Resource-based model
