The traditional office has been replaced with a boundaryless digital workplace with users accessing services from anywhere, anytime and on any device. InKnowTech’s range of services includes managing physical and virtualized workplace environments, desktop and mobile device management, asset lifecycle management, service desk operations, and more.
InKnowTech’s services ensure that your digital workplace operations deliver the performance, availability and other SLAs that you desire, with complete accountability for outcomes and value delivered.
Service offerings
- Enterprise Service Desk
- End user Compute Device Management (desktops, laptops, thin client devices)
- Mobile Device Management (Android, iOS and Windows mobile phones and tablets)
Scope
- Remote management and support of devices
- Asset management
- Incident, change, problem and configuration management
- Security and backup management
- Telephonic and email support to end-users for various issues
- Deskside support where required
- Service requests (user addition/deletion, password resets, IMAC, application provisioning)
Service Delivery
Service delivery models can include:
(Our service delivery models are flexible and tailor-made to meet any business requirements)
- Remote
- Onsite
- Oncall
- Hybrid
Pricing Model
Pricing models can include:
(Our pricing models are flexible and tailor-made to meet any business requirements)
- per device
- per incident/task
- Resource-based model
